Reference

Know Where You Stand With cardsharp

Access to cardsharp depends on state law and is available only where local regulations permit. These terms set out how your account, data, and activity on our platform are governed — read them before you start.

State-dependent accessPayPal, Venmo, Play+ coveredUS-based account rulesData privacy includedContact path always open
cardsharp Know Where You Stand With cardsharp
ACCOUNT AND DATA PRACTICES

How We Handle Your Data and Account Security

Our data practices are shaped by state law requirements and standard security protocols. We collect what's necessary to run your account, verify your identity, and process transactions — nothing more. Here's what that looks like in practice.

Identity Verification

We confirm your identity during account setup using government-issued ID. This step is required before your first PayPal or Venmo withdrawal clears, and it satisfies state KYC requirements.

Cookie and Tracking Policy

We use session cookies to keep your mobile login active across browser tabs. Analytics cookies are optional — you can adjust them from your account privacy settings at any time.

Data Retention and Access

Account records are retained for the period required by applicable state law. You can request a copy of your data or ask us to correct inaccurate information by contacting support with your account ID.

Account Security Practices

We require email confirmation for any change to your linked payment method — whether that's PayPal, Venmo, or a Play+ card. Suspicious login attempts trigger an automatic account review.

POLICY CONTACT OPTIONS

Reach Us on Legal or Account Questions

If you need clarification on any policy point — jurisdiction, account suspension, data access, or a disputed transaction — our support team handles legal-adjacent questions the same way we handle everything else: directly and without the runaround. Use the channel that works best for you.

Live Chat Open a chat session from your account dashboard. This is the fastest route for questions about account holds, identity verification, or disputed payment status on PayPal or Venmo.
Email Support Send a detailed message for policy or data-related requests. Include your account ID so our team can locate your records and respond with specifics rather than a generic reply.
In-App Help The help section inside your mobile account links directly to our policy documents and lets you submit a support ticket without switching apps or leaving the Play+ wallet screen.

Answers to Common Legal and Account Policy Questions

These are the questions we hear most often about how our terms work, what rights you have, and what happens when something on your account needs a policy-level response.

Yes. Access depends entirely on your state's online gaming or sports betting statutes. We confirm eligibility during registration and may restrict your account if your state's laws change.

Closed account records are kept for the period required by applicable law. You can request deletion of data not subject to retention rules by submitting a written request through email support.

Yes. Contact our support team with your account ID and we'll compile your data on file. Allow a few business days; we'll send it to the verified email address on your account.

We don't store full payment credentials. Transactions route through the PayPal or Venmo systems directly. Any change to a linked payment method requires email confirmation before it takes effect.

Reach out to support before acting on your account. State law takes precedence, and we'll review the specific conflict with you rather than applying a blanket platform-level response.

Only when required — state regulators or law enforcement with a valid request. We do not sell personal data to advertisers or unaffiliated third parties under any circumstance.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.