Verify Your cardsharp Account
Account verification protects your balance, not just the platform. We ask for a government-issued ID — a driver's license or passport works — and in some cases a second document like a utility bill to confirm your address. You submit everything inside your account settings; there is no separate portal or email chain. Verification is a one-time step for most accounts, and
it unlocks the full withdrawal path. If you are funding through Play+ prepaid, linking your card to a verified account also keeps the prepaid rails open. Think of it as locking the door on anyone trying to access your balance who is not you.
- Go to account settings — Tap your profile icon and select identity verification. The upload prompts walk you through exactly what each document needs to show.
- Upload a government-issued ID — A clear photo of your driver's license or passport front is enough for most accounts. Both sides may be requested.
- Confirm your address if prompted — Some accounts require a utility bill or bank statement dated within the last 90 days to confirm the address on file.
- Wait for the approval notice — We review submitted documents and send a confirmation to your registered email. After approval, withdrawals process without additional holds.